"The cost of taking the orders, filling the orders and delivering the orders, was cost-prohibitive," said Golub.
In the Capital District, Golub said, the demand was not there to keep the service available.
Additionally the customers of the Price Chopper service were not offered the store's sales prices, and Golub said many customers were not comfortable with being delivered perishable products, though they were guaranteed.
Currently, Price Chopper offers the service only for pharmaceuticals.
"It's not for everybody. They were losing money on it. In order to make it successful, you have to cover the costs," said Nichols, citing the cost of travel and an employee's time spent doing the shopping as expenditures involved in offering such a service.
On a recent day, some shoppers at Nichols' said the service, although convenient, wouldn't be of much use to them.
"I shop at more than one place and live down the street, so I don't find it difficult," said Kathy Fiero of Voorheesville.
Guilderland resident Marianne Hurley said, "I wouldn't because I have the time to shop. I enjoy the shopping."
One shopper, who asked not to be named, said that the added money would be a deterrent, but she could see situations where she might use the service.
"I can't say absolutely not," she said.
The pickup service is offered for free to first-time users, and after that it costs $9 each time. Delivery service is offered for $15.
"If you don't like going to a grocery store, you can spend five minutes online or, what, like an hour in the grocery store," said True. "It's very convenient.""