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SARATOGA SPRINGS: Call center debuts new digs

The county currently receives 45,000 to 50,000 9-1-1 calls a year, according to Bowen, and he said he expects that number to increase by 40 to 60 percent once wireless calls start rolling in. That number does includes multiple calls on the same incident, however.

Gordon said there are 12 incoming 9-1-1 lines. With the new equipment, if Saratoga County gets overwhelmed by a major incident or a number of emergencies at one time, the calls will roll through to the Warren County Sheriff's Office in Lake George. When Warren County is overwhelmed, the calls go to the Washington County Sheriff's Office in Fort Edward. If Washington County is overwhelmed, the calls go to Saratoga.

The improved 9-1-1 center has had some ancillary benefits, as well. Because communications officers are no longer in the "reception area" of the correctional facility, the county has hired 10 new corrections officers to handle doorman duties now that the communications workers have moved out. There are also four additional communications positions.""

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