Kaiser maintains charts on all her patients, but since the service is free to town residents, she is able to skirt all the pesky insurance forms. She turns in an annual report to the town board, and writes articles for the town newsletter.
Supervisor Mary Brizzell said employing Kaiser has been one of the best investments the town has ever made.
"That's one of the things that makes this town so great, there's always been a town nurse," said Brizzell. "She visited both of my parents, who are now deceased. We couldn't ask for a nicer person than Sue."
With the largest population of senior citizens in Albany County, Brizzell said, Colonie residents gravitate towards the town for their outreach services.
"Our senior population is precious to us," said Brizzell. "I couldn't measure the difference Sue has made or the number of lives she's touched."
Kaiser has juggled the demands of being a working mom during her years as town nurse. She has three children and three grandchildren. Her husband, Paul, works for the state, and although Sue said they're not workaholics, they have no plans to retire.
"I'm thinking I'll stay for as long as it feels right, and it still does," she said. "I probably hear 'thank you so much,' 'I love you,' and 'I couldn't do it without you' a dozen times a week."
Besides letting more people know about her availability, Kaiser said she wants to relay another message to residents of all towns.
"It's vital for people to watch out for each other," said Kaiser. "Don't let anyone stay alone month after month. It doesn't matter if you're just a neighbor or an acquaintance; you can help change their lives."
For information about receiving care from the town nurse, call 459-2516.