See a pothole? Report it to the state toll-free hotline

New York State Department of Transportation (NYSDOT) Acting Commissioner Astrid C. Glynn and New York State Thruway Authority Executive Director Michael R. Fleischer Wednesday reminded motorists to report potholes on the state's highway system by contacting 1-800-POTHOLE (1-800-768-4653).

The service is available across upstate New York.

\We are committed to enhancing the mobility of New York's motorists by

constantly working to provide safe, efficient and reliable trips

through preventive maintenance and repair, Acting Commissioner Glynn

said. "By utilizing 1-800-POTHOLE, motorists can help us locate and

repair potholes caused by winter conditions quickly and efficiently to

maintain smooth and safe conditions on our roadways."

Thruway Authority Executive Director Michael R. Fleischer said, "The

1-800-POTHOLE hotline is a statewide initiative that enhances the

delivery of services on the Thruway System, therefore, the Authority

is glad to participate in this program again this year as part of its

efforts to improve the customers' experience on the highways."

Motorists may call 1-800-POTHOLE (1-800-768-4653) to report potholes

on any State-owned highway, including the Thruway, except in New York

City, where motorists may report potholes by dialing 311. Potholes on

county or town roads, city and village streets, or private roadways

should be reported to the appropriate owner.

Calls received by the hotline are directed to the closest NYSDOT or

Thruway Authority maintenance facility, from which a maintenance crew

will be dispatched as soon as weather conditions and other factors


Individuals calling the hotline will be asked to provide detailed

information regarding the location of the pothole, including: the name

of the community or county, state route number or interstate; closest

reference marker number; closest exit number; the direction of travel

and the nearest landmark or crossroad. People who report potholes and

want to be notified of their repair should leave their names and

addresses for follow up. Motorists reporting potholes from cell phones

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