New York State Department of Transportation (NYSDOT) Acting Commissioner Astrid C. Glynn and New York State Thruway Authority Executive Director Michael R. Fleischer Wednesday reminded motorists to report potholes on the state's highway system by contacting 1-800-POTHOLE (1-800-768-4653).
The service is available across upstate New York.
\We are committed to enhancing the mobility of New York's motorists by
constantly working to provide safe, efficient and reliable trips
through preventive maintenance and repair, Acting Commissioner Glynn
said. "By utilizing 1-800-POTHOLE, motorists can help us locate and
repair potholes caused by winter conditions quickly and efficiently to
maintain smooth and safe conditions on our roadways."
Thruway Authority Executive Director Michael R. Fleischer said, "The
1-800-POTHOLE hotline is a statewide initiative that enhances the
delivery of services on the Thruway System, therefore, the Authority
is glad to participate in this program again this year as part of its
efforts to improve the customers' experience on the highways."
Motorists may call 1-800-POTHOLE (1-800-768-4653) to report potholes
on any State-owned highway, including the Thruway, except in New York
City, where motorists may report potholes by dialing 311. Potholes on
county or town roads, city and village streets, or private roadways
should be reported to the appropriate owner.
Calls received by the hotline are directed to the closest NYSDOT or
Thruway Authority maintenance facility, from which a maintenance crew
will be dispatched as soon as weather conditions and other factors
Individuals calling the hotline will be asked to provide detailed
information regarding the location of the pothole, including: the name
of the community or county, state route number or interstate; closest
reference marker number; closest exit number; the direction of travel
and the nearest landmark or crossroad. People who report potholes and
want to be notified of their repair should leave their names and
addresses for follow up. Motorists reporting potholes from cell phones