Slingerlands resident Philip Carter questioned why it took residents approaching company officials at an open meeting to get the problem addressed. He said that the January meeting wasn't the first time National Grid had heard about the problems"he'd been complaining for years.
"They did a lot of work, but it was only after years of instigating," he said. "We just had lots and lots of power outages. It takes forever to get crews in here for some reason."
National Grid spokesman Patrick Stella said that the company reacted quickly when it became aware of the problem, and added that communication is key to smooth service.
"It comes down to the customers having us know this is a chronic issue," he said.
Stella added that National Grid inspects its lines and equipment on a rotating basis, making repairs and replacements where needed.
"Over a period of time we make sure we inspect all of our lines to make sure they're working correctly," he said.
Crews generally trim along lines in a five-to-seven year cycle; they last did rotational trimming in this Slingerlands neighborhood in 2006.
Carter also wondered whether residents could be sure the fixes have worked until a hard winter is experienced, but Murphy contended that there have been several weather events that have tested the upgrades.
"We've had great reliability in this location with the work that we've done," he said.
Pata agreed, and said that she and her neighbors are much more pleased with their service.
"It's really night and dayits dramatic," she said.