"During difficult economic times, we recognize the importance of customer retention, and that's our emphasis this year," said Russo.
That emphasis starts with employee relations, and the company hired a new service manager in 2008 to better facilitate that element.
"We very much believe in our relationship with our employees, because the way we treat our employees will reflect in the way our employees treat our customers," said Russo.
The company also believes in upholding community relations, often working with the Ronald McDonald House, sponsoring baseball teams and getting involved in community events year-round.
With a wide selection of quality brands, including newly added Lennox furnaces, knowledgeable and courteous technicians and the ability to cover any project from start to finish, Crisafulli Bros. is surely the premier choice for those in Capital District looking to upgrade their property's heating and cooling systems. If one thing's for certain, a tough economy won't stop this company from succeeding.
"In times like this, you just have to step it up a notch," said Russo""