The Better Business Bureau is warning consumers to be cautious if approached by a door-to-door sales offer. APX Alarm Security Solutions and a variety of magazine sales solicitations are known to be active in the Upstate New York area. Both have a mountain of complaints with the BBB and may not be licensed as required in New York State. Over 1,500 complaints have been processed about APX Alarm alone in the past 36 months, with nearly 700 in the past 12 months. A majority of their complaints are regarding dishonest sales practices and contract issues.
APX Alarm Security Solutions, Inc. has a D+ rating with the BBB in Salt Lake City, Utah, where the company is headquartered. \Consumers should be aware that this company and others often solicit for business door-to-door this time of year, said David Polino, Better Business Bureau President. "Many door-to-door security system sales involve multi-year contracts and hidden fees that can cost hundreds of dollars. We urge consumers to resist any high pressure sales tactics from sales in any industry, and close their door if they're not interested."
APX Alarm may not be licensed in New York State which requires sales people to carry identification cards, an employee picture, employee number and New York State License number. "If they don't have these ID cards, homeowners should contact the local police," said Tim Creenan, CEO of Amherst Alarm. "Companies going door-to-door do not want consumers to "think about it" and try to install the system the same day of an order. Even if they do install a system, consumers still have the right to cancel within 3 business days," Creenan added. The federal law known as the "cooling off rule" applies to items purchased for over $25.00 at home or at a location that is not the seller's permanent place of business. Consumers must cancel contracts in writing within 3 business days.