'They should be ashamed of themselves'

But the two others, including Carroll, have not, and they're not happy with their experience so far.

John Hotchin's 2004 Toyota Prius was one of the two vehicles written off as a loss. Trident has offered him $11,375 for the vehicle, which he said he will be turning down. He said his car is in like-new condition, having been garaged all its life and with just 30,000 miles on the odometer, and he doesn't feel he'd be able to buy a comparable car for that money.

The loss report added $1,600 to the base market value of the vehicle in light of its low mileage. He'd like to see Trident or the town pitch in more.

"I'd like to see them take into consideration the fact that if I had been out of the car 10 minutes later, I would have been killed," Hotchin said. He has been visiting Town Hall on Tuesdays and Thursdays for a Seniors in Motion fitness program. He's turning 90 later this month.

"I think they're being a very hard sell considering they've been very negligent," he continued. "I think they should have done more about this whole thing happening, and as a result I think they should be fairly generous in their compensation."

Hotchin said he's leveled complaints against Trident with the Better Business Bureau and the New York State Insurance Department.

Trident has determined Carroll's Toyota Matrix will be repaired, not replaced. That's not an acceptable outcome for her or her family, though, who worry the car has damage the repair won't fix and will continue to be trouble.

Carroll said she laid out plenty of money to make sure she has a reliable car in her golden years. She's active in St. Thomas the Apostle church and isn't comfortable driving the Chevy Impala the rental company gave her.

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