16 Handles also does custom frozen yogurt cakes.
Salisbury picked Clifton Park for the region's very first 16 Handles because it's a central, family-friendly location.
"It's not a seasonal location like Saratoga or Lake George, there are a lot of families and it's a nice community here," said Salisbury.
She said her family has always owned its own businesses and with her B.A. in business administration and associates in fashion merchandising, the hardest part was getting approved to be a 16 Handles owner.
"You have to fill out paperwork, meet with the franchise and wait a couple weeks and they'll get back to you," said Salisbury. "You go down for training they were pretty much just looking at my education."
All 16 Handles look the same, with a "futuristic" and bright atmosphere.
"The architectural stuff is very modern, it's very bright with colors like orange and pink and green," said Salisbury. "We always have fun music playing."
Besides providing a quality product, customer service is her No.1 priority, said Salisbury.
"We try very hard to make the customers happy and make it fun for them," said Salisbury, who has about 20 employees.
The 16 Handles franchise is focused on being environmentally friendly. According to the website, the company uses cornstarch spoons, biodegradable cups and composts and recycles as much as possible. It also partners with Trees for the Future, which means every 16 Handles location helps plant 16 trees a day.
The first upstate 16 Handles is located at 5 Southside Dr. in Clifton Park. For more information about the store and for a complete list of flavors, toppings and nutritional information, visit www.16handles.com.