continued Riders said for several weeks, buses were early or late, throwing off the schedule and making them miss their bus to work. It was also causing overcrowding and unsafe conditions, they said. Officials asked for patience while they sorted out the issues.
“This was a combination of evaluating service and listing to customers,” said CDTA spokeswoman Margo Janack of the change.
She said the decision to add back some stops was made after listening to customer comments, monitoring the route via supervisors who watch boarding from the street and a GPS system that is used to track buses.
“We’re grateful they took our concerns seriously and acted quickly,” said Tick.
He believes the issues of overcrowding and riders missing their intended buses should now stop or significantly decrease. The changes new go into effect on Jan. 28.
“We are all very excited about this,” said Tick. “Service had been very good before and very excited about having very good service again.”