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Failing grade for school mailings

Vendor mailing error affects Voorheesville and Bethlehem school districts

— Snyder said as of Friday, Oct. 18, she had not heard of any student opening their test score results letter without a parent present.

The Bethlehem Central School District appeared to notify parents and guardians of the error before test scores were received with a statement released Wednesday, Oct. 2.

“We are awaiting a detailed explanation from the vendor in question as to how such a serious error could occur, but wanted to alert you as soon as possible so you can address this issue at home, as you see fit,” the announcement read. “We apologize for this unexpected turn of events and hope this error does not cause any undue concern for our students.”

Sabre Sarnataro, spokeswoman for BC schools, said the district did not appear to have received any complaints about students opening the letter without a parent.

Voorheesville released the letter Brian Hussey, Jr., account executive for EDGE, sent the district apologizing for the error.

Hussey said EDGE developers and the production team reviewed the issue and determined the company “inadvertently overwrote” the phrase addressing letters to the parents or guardians with the Intelligent Mail Barcode.

“As in years past, all live work went through a final review and start up process to verify everything was in order,” Hussey said. “With the changes to the layout of ELA and math parent reports this year, the emphasis was placed on verifying that the program(s) were pulling and merging all applicable data correctly. While this was performed as prescribed, the verification of the verbiage that should have appeared on the cover letter was overlooked in our facility during testing phase.”

In the letter, Hussey wrote he could “appreciate a parent’s confusion and concern” over the letter being directly addressed to the child.

“The EDGE organization takes pride in delivering a quality product and apologizes for any inconvenience this has caused,” he said.

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