GLENMONT — “It’s gonna be great” is more than a slogan at Great Clips — It’s a promise.
Great Clips is largest hair salon brand in the world with more than 4,300 locations in the U.S. and Canada and three in the Capital District – Troy, Clifton Park and Glenmont.
“We make it easy on the customer, and we are the best at doing that,” said Gaurav Nawani, the franchise owner of the three stores mentioned above, about what sets Great Clips apart from the competition.
He said the salons are open extended hours to accommodate customers and Great Clips set an industry standard by offering an online check in to make it easy for customers to make a quasi-reservations.
Rather than walk in the salon and adding your name to the waiting list, a customer can add his or her name online and walk-in to get a haircut at their own convenience without having to wait a long time. Customers can also take advantage of an online check-in feature by downloading the Great Clips app.
“You can get a great haircut at your convenience without breaking the vault,” he said.
Also he said, the salons offer a shared database of their customer’s preferences.
“We have a system called clip notes where we keep detailed notes of each haircut a customer gets,” he said. “For example, say you are taking a vacation in Florida and you want to get your hair done while you’re away. All you have to do is visit a Great Clips in Florida and that stylist can pull up all your information and look at your preferences to ensure every customer who comes into our salon gets a great haircut every single time.”
For more information, visit the company website at GreatClips.com or you can call the Glenmont store at (518) 434-4000.